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Blog posts tagged with 'shipping'

Motorcycle Lift Packaging and Shipping Review from Jon

Our customer, Jon, commented on another post of ours about our shipping process. It's always great to hear from customers about the products and service they've received from us. It helps us to strive to be better when we receive feedback, good or bad! It's especially nice and helpful for us to hear about the shipping process and how that is handled; from our paperwork and communication with the customer regarding scheduling, right down to the shipping carriers and the delivery itself. We want to thank him for taking the time to give his feedback about this part of the buying process! We're glad to hear the carrier was impressed, too! And, yes, we do include a photo of the shipment when it leaves our shop, as we believe having this documentation in place verifies the shipment condition in case there are any other issues en route that might need to be addressed.

He says, "I’ve never taken a photo of an item I purchased upon arrival before. The carrier and I stood over this NHPro shipment and were amazed how well it was packed up. It even had a photo of the shipment on the top box showing how it looked when it left NHPro. This is an example of the personal treatment you get from these guys. I got the Elevator 2000 with pretty much the works. I grin every time I use it two years later."

Shipping PRO 1200 Motorcycle Lift

Rich in Michigan shares detail about his shipping experience with NHProEquip

Rich shared some awesome photos and perspective that we don't receive very often! Below is a photo of the lift, packaged and secured - this is when Rich received it. He also included the photo we included in with his shipment, verifying how it left our warehouse. This way, if there are any discrepancies, any damage, denting or tampering in any way, the receiver of the shipment will be aware to not sign for it! We were appreciative of Rich acknowledging this effort - we really try to make sure we are as thorough as possible for the protection of all parties involved. It overall has made for smoother transactions with our customers. Here's the Google Review (and photos) Rich left for us!

"Got my lift today, So excited to get it set up. Packaged very well, Thanks.
I see skids all the time, and am very impressed in the care taken to package it to prevent damage during shipment.
Not to mention the photo on the skid, so you can see rather quickly if anything is missing.
I drive truck and would be very happy to see a skid like this...
most of the time they are packed sloppy with loose bands.
Speaking of the band's they even use corner protection... Awesome Job
Just shows the pride and care you take to get stuff to your customers timely and undamaged.
Excellent customer service and response time as well.
I'm not big on taking time to do these reviews because I'm not usually that impressed with companies, These guys however deserve it.
They earned my review"

Rich encloses photo of Elevator 1800 lift packaged up with note from NHProEquip

Rich's packaged Elevator 1800 lift table as it arrives at his shop

Happy Holidays
happyholidays-clark-heintz We hope you all had a very Merry Christmas and we'd like to wish you a Happy New Year from all of us at Clark Heintz Tools & Equipment, LLC! We appreciate each and every one of you. Without our customers, we would not have a business! We are very grateful for those of you near and far, who've stopped into the shop when you are looking for a specific tool or just to say hello and catch up on some local news! To those of you outside of New England...we're so happy you've found us on the web! Our goal is to continue our online presence and hopefully, create a space that instills confidence in us and validation of our business. We welcome calls any time to learn more about our products - do not hesitate - that is what we are here for! Questions? Please call Clark @ 603-234-2612.